Shipping policy

Creating a clear and comprehensive shipping policy is essential for setting customer expectations and ensuring a smooth purchasing experience. Below is a sample shipping policy tailored for a candle company:

Shipping Policy

Order Processing Time

  • All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or holidays. 

Shipping Methods and Delivery Times

  • Standard Shipping: We ship throughout the United States, including Alaska and Hawaii, using the United States Postal Service (USPS). Shipments occur Monday through Wednesday to prevent candles from sitting in delivery trucks over weekends, which could affect product quality. Once shipped, delivery typically takes 2-5 business days, depending on your location. 

  • Expedited Shipping: For faster delivery options, please contact us before placing your order to arrange expedited shipping.

Shipping Rates

  • Shipping charges are calculated and displayed at checkout. 

Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). You can track your shipment using the provided tracking number.

Shipping Restrictions

  • Currently, we only ship to addresses within the United States and Canada. Some carriers may require a phone number for select services. 

Local Pickup Options

  • At this time, we do not offer local pick up. Please follow our social media pages and see when we will be at the local Riverside Farmers Market. 

Damaged or Lost Shipments

  • If your order arrives damaged, please contact us immediately with photos of the damaged packaging and items. Do not discard the damaged packaging or items until we provide further instructions. We will replace damaged items or offer a refund for unusable items. 

  • We are not responsible for packages lost or stolen after delivery.

International Shipping

  • At this time, we do not offer international shipping. However, we look forward to expanding internationally soon. Be sure to subscribe to see the latest updates when we do! 

Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

Contact Us

  • If you have any questions or concerns regarding your shipment, please contact us at CraftedImperfectly@gmail.com

Please customize this template to reflect your company's specific policies and procedures.